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Refund Policy

Last updated: 09/24/2025

At Apex Precision Co., we take pride in delivering top-tier mobile detailing services with a focus on precision, professionalism, and customer satisfaction. If you’re not completely satisfied with your service, we’re here to help.

1. Satisfaction Guarantee

We stand by the quality of our work. If you're not satisfied with the results of your detailing service, please contact us within 24 hours of completion. We will re-evaluate the issue and may offer a free re-clean of the affected area(s) where appropriate.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

  • The service provided was incomplete or did not match the package selected.

  • There is clear evidence of damage caused by our team during service.

  • The appointment was canceled with at least 24 hours’ notice.

Refunds will not be issued in the following situations:

  • Dissatisfaction reported after 24 hours of service completion.

  • Pre-existing conditions or stains identified as non-removable.

  • Missed appointments or no-shows.

  • Inaccurate vehicle information provided at booking that impacts the scope of service.

3. Cancellations & Rescheduling

  • More than 24 hours’ notice: Deposit Fee. You may cancel or reschedule

  • Less than 24 hours’ notice: Subject to a $25 late cancellation fee.

  • No-shows or technician arrival with no access to the vehicle: Full service fee may be charged.
    Deposits are non-refundable

4. Refund Processing

If a refund is approved, it will be returned to your original payment method within 5–10 business days. Processing time may vary depending on your financial institution.

5. Requesting a Refund

To request a refund or report an issue, contact us within 24 hours of your appointment:

📧 zacherymoorre@icloud.com
📞 850-797-3777

Please include:

  • Full name and phone number/email

  • Service date and vehicle details

  • A detailed description of the issue

  • Photos (if applicable)

6. Policy Updates

Apex Precision Co. reserves the right to update this refund policy at any time. Any changes will be posted on our website.

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